Right & Responsibilities
As a patient it is your right to expect prompt access to one of our Health Professionals and receive proper sympathetic care. Such care should be entirely confidential. It is your responsibility to keep appointments made and inform the practice at your earliest convenience if you are unable to attend. Remember, non attendance will cause that appointment to be lost and prevent someone else being seen. This could happen to you! Patients arriving more than 5mins late for their appointment will be asked to re-book.
Violent or abusive behaviour, either face-to-face or on the telephone, to any member of staff, will not be tolerated and will result in patients being removed from the Practice list after one warning. People who are violent to any member of staff, or those who cause any other person in the Surgery to be frightened by their behaviour, will be removed from the Practice list with no warning and the Police will be called to attend
If you have any complaint about our Practice, a member of staff, or a Doctor, please ask to see the Practice Manager. Alternatively you could put your complaint in writing addressed to the Practice Manager.
It is our aim to acknowledge your complaint within 48 hours and offer a full explanation within 14 days