REPEAT PRESCRIPTION ORDERING: TELEPHONE REQUESTS WILL CEASE AS OF 1ST AUGUST 2014
In line with a new NHS Patient Safety Program, the Doctors at Pitcairn Practice have agreed that the clinical risk associated with accepting repeat prescription requests over the telephone needs to be limited. The decision has been made to cease this service as of 1st August 2014, and has been made entirely in the interest of patient safety.
In common with the vast majority of surgeries in the local area, Pitcairn Practice will be asking for repeat prescription requests via our online tools or in writing using the right hand side of your prescription.
Why Are We Changing?
Our new systems will be safer for patients.
Some requests for medication over the phone are not clear and it can take considerable time and effort to clarify what is required.
Written requests avoid potential confusion and medication errors.
In addition to improving patient safety it will reduce the number of telephone calls to the practice which will improve telephone access for those in need of emergency help, advice or making an appointment.
How to Order Your Repeat Prescription
From 4th August 2014 you will only be able to order your repeat prescription in the following ways:
- Via the practice website: www.pitcairnpractice.co.uk
- In writing: Using the printed request slip. You can either send via Royal Mail, drop off at the Practice, or at your preferred pharmacy.
Please allow two working days before you collect your prescription.
If you foresee difficulty with any of the above methods, please contact the Reception or Practice Manager, they can discuss the options and assist with or accommodate any special needs you have. It will take some time for the new procedures to settle down but we hope that you will see a benefit to the changes with quicker and easier access both over the telephone and at the reception desk.
INVITATION FOR NEW MEMBERS TO JOIN THE P3 PATIENT PARTICIPATION VIRTUAL NETWORK
RCGP Scotland recognises that the patient viewpoint is important in the development of general practice. RCGP Scotland have both a Patient Participation Group (P3), and also a Patient Participation Virtual Network. The aim for both the P3 Patient Participation Group and the P3 Patient Participation Virtual Network is to be active groups promoting partnership between patients and general practitioners in primary health care and highlighting patient concerns and needs. The P3 group has recently developed resources for GPs to support and identify Carers and to encourage patients to use the Minor Ailments Service at their local pharmacy.
We are really keen to hear from people who would like to become members of the P3 Virtual Network. No attendance at meetings is involved as all consultation takes place via an email group. We would like to invite anyone interested in joining to contact us and join our Virtual Network by completing the Registration Form and returning it by 30 April to P3@rcgp.org.uk You are most welcome to share this invitation with friends, acquaintances and colleagues who might be interested in registering as a member of the P3 Virtual Network.
Chair of P3
MEDICAL RESEARCH VOLUNTEERS REQUIRED
Scottish Universities and the NHS have a solid reputation internationally for their close collaboration on many pioneering medical research projects – which helps improve patient care and create many jobs. A vital element in all this research are the people who volunteer to take part. There is a target of 100,000 volunteers and a new initiative has been started to capture names of potential volunteers for medical research onto an NHS research register called SHARE .
Would you consider registering yourself and recommending the initiative to your friends or family to sign up? http://www.registerforshare.org It will only take a minute, and no further action will be required from those who register unless and until they are invited to consider taking part in a study.
IMPORTANT CHANGES TO THE SCOTTISH IMMUNISATION PROGRAMME
Visit www.immunisationscotland.org.uk to find out more.
We are pleased to announce that we have been given the opportunity to become a training/educational practice for general practice trainees. There are a number of requirements but we are working towards full accreditation by August 2014. This means that doctors in their 3rd and 5th post graduate year will be attached for 6 & 12 months respectively. As part of the preparation, we are required to video ourselves consulting for external review though we will only do this with patients who are happy to consent to it.
UPDATE ON PHARMACY APPLICATION
Pharmacy Petition - September 2013
The following petition has been launched regarding the pharmacy application process, and is available at the following Scottish Government website location for on line signature over the next 6 weeks.
After that it will go before the Petitions Committee in the Scottish Parliament for consideration. This matter needs to be brought to the Scottish Parliament with as many voices as possible, especially as the legislation is now to be reviewed due to the effect it is having on rural communities in the light of recent pharmacy applications.
As you may be aware NHS Fife decided to approve an application for a pharmacy at the practice in November of last year. Under normal circumstances we would have hoped to be open for business by now.
However we have received the bitterly disappointing news that following appeals against the decision by local Pharmacies, a reconvened hearing met on Thursday 2nd May 2013 and has voted to reverse their original decision and have now rejected the application.
Obviously this is a huge blow to our efforts to provide a pharmaceutical service directly to patients from Pitcairn practice. We do still have the right of appeal against the decision of the appeal, and we fully intend to pursue all avenues left to us.
However, as things stand currently there will be no pharmacy service available from Balmullo any time in the near future.
Can I once again take the opportunity to thank everyone for their unswerving level of support throughout this whole process, and we are just sorry that we have to report such sad news.
NHS Fife's Pharmacy Practices Committee met on Thursday 1st November 2012 to consider the application for a Pharmacy in Balmullo, located in the GP surgery at 1 Pitcairn Drive, Balmullo.
Following this meeting the committee has taken the decision to APPROVE this application.
We are delighted to announce that it is therefore our intention to open the pharmacy as soon as is practically possible.
However, there is still a possibility that the other pharmacies who raised objections to the application may decide to appeal against NHS Fife's decision. There is a statutory time period in which any appeals can be lodged and we must now wait and see if any appeals are submitted.
If an appeal is made, this will be passed on to the National Appeal Panel for Pharmacy, who will rule on whether there are valid grounds for appeal and if an appeal hearing is deemed necessary.
Allowing for all the processes involved, we would hope that a final and binding decision will be made sometime in the next six to eight weeks.
We will endeavor to update you as to any progress as and when we have more information.
Can I take the opportunity to personally thank each and every one of you for the phenomenal level of support we have received throughout the last few months, and we hope to be able to deliver a first class pharmaceutical service for our patients in the near future."
ABDOMINAL AORTIC ANEURYSM SCREENING
It is estimated that about 1 in 20 men aged 65 in Scotland have an abdominal aortic aneurysm. This condition can affect the main artery in the abdomen. As some people get older, the wall of the aorta can become weak and balloon out to form an aneurysm. AAA screening is for all men aged 65. It will help detect aneurysms early and offer monitoring or treatment. Invitations to screening will be sent by NHS Scotland.
For further information call NHS Inform on 0800 22 44 88 or vist www.nhsinform.co.uk/screening/aaa
Commencing soon (May 2013) on a Wednesday afternoon at Balmullo, will be a new Listening service. A trained listener will have appointments of 45 minutes to provide support through professional listening skills.You can be referred to this service by your GP or Practice Nurse.